Returns Policy

CANCELLATION

If you wish to change or cancel an order please send an email within 24 hours of placing the order to figment.jakki.trainor@gmail.com . Cancellation of an order is not possible after 24 hours as products will have shipped. You will be liable for the cost of returning the order with suitable insurance cover.

Please note, changes to orders are dependant on stock and cannot always be accomodated, in which case a cancellation and refund will be issued. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.

NON-FAULTY PRODUCTS

At Figment Ceramics we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied, you may return any product in its original condition for a full refund or replacement (as appropriate) within 14 days.

 

Original condition means that there are no scratches or marks on the product, the product is undamaged and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. You will be liable for the cost of returning the order with suitable insurance cover.

Please contact us via email to arrange this: figment.jakki.trainor@gmail.com

FAULTY PRODUCT

In accordance with your statutory rights, you may return products :

  • where there has been an error in the price or description of the product ordered or

  • the product is damaged or faulty (i.e unsatisfactory quality or unfit for purpose).

 

You are entitled to a refund where the products are returned to us within 14 days of purchase.

 

After 14 days, you are entitled to a replacement product only.

If your goods are received faulty or damaged once packaging is opened, please contact us by email: figment.jakki.trainor@gmail.com Figment Ceramics will cover the cost of returning faulty or damaged items.

Please note that we may require images and/or videos of any damage for our records and you will need to return the product(s) before a replacement or refund is issued.

Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable unless the item is damaged).

 

CUSTOM ORDERS

All custom and/or personalised orders cannot be returned unless damaged. We hope you understand this as these items are all made to order following detailed consultations between the maker and the customer.

 

We recommend booking an appointment to visit the studio and discussing custom orders in person. Custom orders require full payment in advance.

Bryansford Co. Down BT330PJ Northern Ireland

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